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Help Centre

Frequently Asked Questions

Find answers to the most common questions about renting a car.

Do I need a credit card to make a reservation?

You can pay online with a credit or debit card, but the security deposit at pickup requires a physical credit card in the renter's name.

Can I return the car to a different office?

Yes. Select “I want to return to a different office” in the search form and choose your return office.

Can I add another driver?

Select the Additional Driver service at the protection step. The additional driver must also meet the vehicle group's age and driving licence requirements.

What happens if my flight is delayed?

Share your flight number at checkout and your car will be held for you at no extra charge if your flight is delayed.

How do I look up my reservation?

Use the “My Reservations / Lookup” link in the top menu to look up your reservation using its code and your email address.

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